Frequently Asked Questions
Everything you need to know about your Isabel Bernard experience.
What materials are used in Isabel Bernard jewelry?
Our jewelry is crafted from high-quality 14 karat gold, genuine leather, and premium materials designed to provide a timeless aesthetic and lasting durability.
How long does shipping take?
Orders are typically processed within 24 hours. Delivery times vary by location, generally taking 2-5 business days within Europe and 5-10 business days for international shipments.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do I receive a warranty on my purchase?
Yes, all Isabel Bernard jewelry and leather goods come with a 2-year warranty covering manufacturing defects from the date of purchase.
How should I care for my 14k gold jewelry?
To maintain its shine, we recommend cleaning your gold pieces with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, and pools.
Which payment methods do you accept?
We accept various payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and several local payment options like iDEAL and Bancontact.