Returns & Exchanges
At Isabel Bernard, we want you to be completely satisfied with your new items, which is why we offer a 30-day return period for all unworn products in their original packaging. Please ensure that the security tags remain attached to your jewelry and leather goods to qualify for a full refund.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original jewelry box or protective packaging and include the completed return form inside the parcel.
Ship the Parcel
Attach the provided shipping label to your package and drop it off at your nearest designated carrier location.
Receive Your Refund
Once our atelier has inspected the returned items, your refund will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing